Warranty Activation

Terms

The YesAir air purifier has a 3-year warranty, ensuring you can be confident in our product quality.

You can find information about the following topics below:

Find the Product Serial Number
Warranty Terms
Exclusions
File a Claim

Register within 30 days of receipt to activate your Free Extended Warranty. If you do not register your product during this period, you qualify for the standard 1-year Warranty.

When you register, you will need to provide the following information:

Your name, address, and email address

Product Serial Number (max 5 per registration)

Answers to some basic questions

Serial Number

Where do I find the Serial Number?

The air purifier's serial number, which begins with the letter P, is on the back of the unit.

Ex. PXXXX-XXXXX-XXXXX

Warranty

Terms & Conditions

Covers manufacturing defects in materials or quality.
Limited to one repair or replacement for eligible defects during the Warranty period.
Does not cover normal wear and tear.
Warranty is non-transferable.
Proof of purchase (order number or receipt) is required.
If the product is not registered within 30 days of receipt, the one-year Warranty applies.
The product warranty does not cover filters unless they are defective within the trial period. In that case, you will receive a no-cost replacement.

Exclusions

Failure to Perform Routine Maintenance:
- Not performing routine maintenance, such as timely filter replacements, cleaning, or using non-original filters, may void the Warranty.
Power and Electrical Issues:
- Damage caused by power surges, electrical issues, or improper voltage or power adapters is not covered.
Cosmetic Damage:
- Cosmetic issues, including scratches, dents, or surface damage that do not impact functionality, are excluded from warranty coverage.

Warranty Claim

How To File

If you experience any issues with your unit, we're here to help. We'll promptly repair or replace it under the Warranty. To process a claim, please complete the Warranty Claim Form, and a member of our dedicated Customer Support team will contact you to guide you through the process.

Steps to File a Claim:

Please fill out the Warranty Claim Form or contact our Support Team.
Once your claim is reviewed and approved, you'll receive an RMA (Return Merchandise Authorization) number. To ensure a smooth claims process, this number must be written near the shipping label.

Terms for Warranty Claims:

The owner is responsible for securely packaging and shipping the unit to our California Service Center.
We will decide whether to repair, replace, or provide a unit comparable to service claims under the Warranty.
After the repairs, we will cover the cost of returning the unit to you.

We're committed to making the claims process as seamless as possible. If you have any questions, please contact our support team!